Sistem Informasi Manajemen Hubungan Pelanggan Berbasis Web Pada PT. Arya Media Tour & Travel

Ahmad Azizul Hakim, Ahmad Azizul Hakim and Singgi Pratama, Singgi Pratama and Fransiska Prihatini S, Fransiska Prihatini S (2019) Sistem Informasi Manajemen Hubungan Pelanggan Berbasis Web Pada PT. Arya Media Tour & Travel. JATISI (Jurnal Teknik Informatika dan Sistem Informasi), Vol. 5 (2). pp. 123-136. ISSN ISSN 2407, E-ISSN 2503-2933

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Abstract

Tour & Travel is a company engaged in tourism services and services in and foreign services, booking airline tickets, hotel bookings, car rentals, and hajj / umroh services. This company has limited media promotional information, as a result, customers don't know the complete and correct information. In addition, this company can customize it, but not many customers know that. Customer complaints during the trip often do not go directly to the director, but customers always deliver it to tourguide. Development of applications to overcome these problems is to build a website-based customer relationship management information system with the method used is an iterative methodology consisting of the planning phase, problem analysis phase, design phase, implementation phase, and maintenance phase. This application uses the PHP programming language and uses the Notepad ++ program and MySQL as the database. With this application, it is expected to be able to assist in the delivery of information and help companies increase customer loyalty, attract new customers and retain existing customers in order to help each marketing process carried out by the company.

Item Type:	Article
Uncontrolled Keywords:	Sistem Informasi, CRM, Iterasi, MySQL, PHP
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Engineering, Science and Mathematics > School of Electronics and Computer Science
Depositing User:	Mrs Ni Made Yunia Dwi Savitri
Date Deposited:	17 Nov 2022 01:30
Last Modified:	17 Nov 2022 01:30
URI:	http://eprints.triatmamulya.ac.id/id/eprint/1726

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