Turnitin_2022_Managing Virtual Teams_A Qualitative Study at Universitas Triatma Mulya Stenden Bali

Wiles, Erna and Wisnawa, I Made Bayu Wisnawa Turnitin_2022_Managing Virtual Teams_A Qualitative Study at Universitas Triatma Mulya Stenden Bali. IJFBM.

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Abstract

The Covid-19 pandemic and the social distancing policy forced Universitas Triatma Mulya Stenden
Bali (UTMS) to switch from the conventional team to a virtual team. The stakeholders were not
ready, and references as guidance were nowhere to be found as virtual team was still new in
Indonesia. Once conducted, however, students’ assignments were surprisingly high quality.
Students’ evaluations of their education have been higher and more positive. This study was
conducted to explore aspects, factors, benefits, challenges, and human resource management), and
to provide recommendations to higher education institutions on how to run a virtual team. This
qualitative research is descriptive-explorative in nature. Interviews were conducted with the Module
Coordinators of UTMS, who have experience in conducting conventional team and virtual team.
Findings show that 1) students are stakeholders, 2) due to its flexibility, efficiency, effectiveness,
and profitability, a hybrid team is considered to be the most ideal and best option for the future, 3)
the aspects, the factors and the challenges can be classified into the technology, the people, and the
process, aside from leadership, trust, company culture and cultural intelligence, 4) The key success
factors of human resource management are the sophistication of the technology, class management
and virtual presentation skills. To ensure the success of hybrid team, it is recommended that higher
education institutions should 1) recruit only experts in the industry, 2) create clear SOPs, 3) provide
the right infrastructure and technology, 4) provide training and development programs, 5) give
regular 3600 feedback and feedforward, and 6) provide non-financial rewards.
Keywords: Managing, Virtual Team, Higher Education Institution, HRM

Item Type:	Other
Subjects:	H Social Sciences > H Social Sciences (General)
Depositing User:	I Made Bayu Wisnawa
Date Deposited:	06 May 2023 23:32
Last Modified:	06 May 2023 23:32
URI:	http://eprints.triatmamulya.ac.id/id/eprint/2022

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