WORKLOAD ANALYSIS OF FRONT OFFICE STAFF AT WATER MARK HOTEL AND SPA JIMBARAN-BALI

Irwanti, Ni Ketut Dewi and Yusuf, M and Anggreni, NP Yunik and Widiastuty, LP Sri (2018) WORKLOAD ANALYSIS OF FRONT OFFICE STAFF AT WATER MARK HOTEL AND SPA JIMBARAN-BALI. INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY EDUCATIONAL RESEARCH, 7 (8(1)). pp. 63-73. ISSN : 2277-7881

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Abstract

Front office employees at Watermark SPA & Hotel work with
standing work posture to serve guests by using a computer to input
data and find information related to customer identity the information
of room conditions. Subjective complaints arise because work is done
for 8 hours a day. To get a solution to this problem a preliminary
observational study of 6 front office employees was conducted. The
workload is determined by the working pulse measured using a pulse
meter. Subjective complaints were predicted from general fatigue and
complaints of skeletal muscles as measured by a questionnaire, while
body posture when working was assessed by the RULA score.
Statistical analysis was carried out in a quantitative descriptive
manner. The results of the study conclude that: (a) the workload of
front office employees in Watermark Hotels & Spas is included in the
medium workload category, (b) there is a significant difference in the
score of subjective complaints of front office employees at Watermark
Hotel & Spa before and after work. (c) the RULA analysis score
obtained the grand score 5 score, it is recommended that an
examination and change be immediately carried out on the work of
front office employees at Watermark Hotel & Spa, (d) Need ergonomic
interventions to reduce employee workload both objectively and
subjectively . For this reason, it is recommended that there be
improvements to work stations, proper work shift settings, and further
research.
Keywords: workload, subjective complaints, front office hotel
employees

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General)
Depositing User:	Ni Ketut Dewi Irwanti
Date Deposited:	06 Sep 2022 08:16
Last Modified:	06 Sep 2022 08:16
URI:	http://eprints.triatmamulya.ac.id/id/eprint/1628

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